Elm Avenue CommunityClinic

Dubious Ethics Edited 2 years ago

UPDATE (5/10/24): Ok, this review update is squarely directed at Elm Avenue Dental Admin staff... So I received yet another call from one of the suspect, front office /reception employees attempting to roadblock my procedures yet again for the same reason: County funding not approved. I called and asked what they had done to resolve the issue prior to calling me. No one could tell me any specifics. My next appointment is 3-weeks away. When I asked to speak to their supervisor, they didn't even know the person's LAST NAME! On a prior visit, I was treated so badly by front office staff that I actually met with my county case worker to ask what I had done to deserve that kind of treatment by multiple staff members at Elm. I'm leery about even writing this because I 100% expect to be subject to retaliation by them and my procedures are not complete. While I am so grateful and appreciative to have this social/medical safety net available to me, people living on the margins should absolutely NOT be subject to the abhorrent behavior that I experienced by a few at Elm Avenue Dental. As someone who grew up in this area (Waco/Southern Baptist Bible Belt), I am familiar with the pa

Samantha Fuller 4 years ago

They reschedule you a lot which allows for your teeth to get worse. They put medicine on the inside of the tooth which allowed it to gradually get worse since ts supposed to be checked after a month. They would not let another doctor see me. And rescheduled for another month which made it 2 and a half months. They don't care for their patients. They have already caused me to lose one tooth because of this timing. Then when I called to reschedule. The front desk hung up on me. They are very unprofessional and I would not even rate this a star if it would let me

Brian Curtis Davis 5 years ago

This may be a "county" dental clinic, but it features the most modern equipment and kindest, professional staff! Their dentists are VERY professional and will spend all of the time with you as necessary to get the job done with excellence and comfort! Payment is based upon your income...In most cases, care is not free but discounted. They will take some dental insurances, but you will not be able to receive a discount if you choose to use your insurance. Their insurance billable amount is about 1/2 that of private dentist offices. I highly recommend this dental office!!!

Sandra Dorsey-Butler 5 years ago

I began going to the dental clinic in January 2020. The course of treatment we decided on was to extract three remaining top teeth and get an immediate denture for the upper. My 20-year-old lower Val-plast partial was to be replaced with another Valplast partial. My March 2020 appointment to get the extractions done and pick up the dentures was cancelled due to COVID-19. I was told that someone would call me to reschedule the appointment when they reopened. No one ever did. When I called in December, I found out they had reopened in September! I went in for an appointment in January 2021 and was charged more money although I had prepaid for everything before the COVID shutdown! After paying more than $250 more to finish the work, I had another appointment cancelled due to the February 2021 snowstorm. I was able to reschedule a time to return after the thaw and followed their procedures. I arrived for the appointment, parked, called to notify them of my arrival and after doing the COVID screening on the phone, I was told that I would have to pay an additional $135 for that day's appointment to make a new impression for the upper dentures. Keep in mind, I had paid for an immediate d

Alisia T 10 years ago

This is a great dentist office to go to. They are always people friendly and have helped me financially be able to pay appropriate prices. The good health card worked out for me and im glad they explained to me how to get it. The doctor who works on my mouth is excellent and handles everything she does with care. Awesome environment!